FAQ
Lilykity FAQ
Shopping
1. What is the quality of your products like?
We take great pride in the quality of our products, which we ensure meets a high standard—competitive with, and often exceeding, many industry rivals. Your shopping experience is our top priority, so we closely monitor product quality at every stage to ensure you receive items that live up to your expectations.
2. Are the product photos identical to the actual items?
Most of our product photos are professionally shot in-house to accurately showcase the details, colors, and fit of each item. Only a small number of images are sourced from magazines (e.g., for trend reference), and we always strive to keep visual consistency between photos and real products.
3. Can I modify or cancel items in my paid order?
Yes, you can change or cancel items in your paid order only if the order has not yet been shipped. Once the order is dispatched, we can no longer adjust its contents or cancel it—please reach out to our team promptly if you need to make changes.
4. How do I start dropshipping with Lilykity?
Getting started with our dropshipping program is simple, and you’ll enjoy exclusive VIP discounts once approved. Here’s the step-by-step process:
- Download product images directly from our website and list the items for sale on your own platform (e.g., your online store, social media shop).
- After listing, contact us by submitting a ticket through your account, and include the link to your sales site.
- Our team will review your site to confirm it meets our dropshipping requirements. Once approved, we’ll mark your account as a “Dropshipper,” and you’ll automatically receive VIP discounts on all future orders.
Refunds & Returns
1. How will I receive my refund?
If you’re unsatisfied with your order, we offer full refunds once the products are shipped back to us and inspected. In rare cases where return shipping costs would exceed the value of the items, our team will work with you to reach a fair agreement for the unreturned products (e.g., partial refunds, store credit).
2. What if my order arrives damaged or defective?
We apologize for any inconvenience caused by damaged or defective items. If this happens, we offer full refunds—simply provide clear photos of the damaged/defective product to our customer service team to help us process your request quickly.
To submit your claim: Log into your order account, visit https://lilykity.com/, and submit a ticket with the photos attached. We will respond to your request within 24 hours.
To submit your claim: Log into your order account, visit https://lilykity.com/, and submit a ticket with the photos attached. We will respond to your request within 24 hours.
Shipping
1. Which delivery carriers do you use?
We partner with a range of trusted global and regional carriers to ensure reliable delivery, including: USPS, UPS, EMS, DHL, FedEx, Aramex, JCEX, local Postal Services, and SF Express. The available carriers may vary based on your shipping destination.
2. How much does shipping cost?
Shipping costs depend on two factors: the total weight of your package and the shipping method you select at checkout. To get an exact shipping quote, you can add items to your cart, proceed to checkout, and the system will automatically calculate the cost for you (no need to complete the purchase to view the quote).
3. How long will it take for my order to arrive?
Delivery time varies by the shipping method you choose:
- Flat Rate Shipping: 10–25 business days
- Standard Shipping: 6–10 business days
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Expedited Shipping: 3–6 business days
Note: Business days exclude weekends and public holidays; delivery may be slightly delayed during peak seasons (e.g., holidays, sales).
4. Do you offer free shipping?
Yes! We provide free Standard Shipping (10–15 business days) for all orders with a total value of **over $99**. For orders under $99, or if you select a different shipping method (e.g., Expedited), standard shipping fees will apply.
5. How can I track my order’s progress?
Once your order is shipped, we will send you an email with a unique tracking number and a link to the carrier’s website. You can use this tracking number to check the real-time status of your delivery directly on the carrier’s platform. If you don’t receive the tracking email within 2 business days of order dispatch, please contact our team for assistance.